actually I got the canned ‘investigation shows everything was credited to your account. You received X number of sigils and they were credited to you at X time…’
I pointed out that they hadn’t been with photo’s, thankfully I hadn’t tried to do anything else so I could show I didn’t have the sigils, and hadn’t claimed the prizes in the season since they can’t be used for anything else.
Not sure I can prove it one way or the other with the other stuff. Maybe it was just the sigils that disappeared. But support did admit that ‘further investigation shows…’ and gave me the sigils.
The above is only to point out that not ‘every player’ you guys have reviewed was just a rollback. Some of us did ‘loose stuff’.
Although in my case at least persistence paid off.