King of the Hill - Retirement Party Updates

#81

@PGJared @Arelyna

I sent a support ticket in for my missing energy packs and they blew me off. Agent Ralph T says I have to wait another week to get them. This will cause me to not be able to use them in the upcoming event.

Since others have already received theirs I consider this unacceptable. Also see above post from @FLAKnIceHole showing that for some people the support agents are fixing it upon request.

Can you please escalate ticket #1119054. Also can you please work this out so that everybody either has their energy packs by the start of the upcoming event so that the playing field is level. Thanks.

#82

Iā€™ll look into it.

#83

You rock as always! Iā€™m set now, but I feel like there are probably thousands of others who arenā€™t. Hope you get the situation straightened.

#84

Should we be sending in a support ticket for case-by-case analysis, or will it be looked at largescale?

#85

Right now, please send in a ticket.

Still no energy?
#86

Screenshot_20180417-143144
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I had to open another ticket before I got any energy packs :roll_eyes:
I didnā€™t get 15 energy packs for each legendary siege weapon wtf.

#87

They never said you would. You get 15 packs for every 2 legendary siege weapons, as listed by PGcrisis, this mail, and the in-game mail at the start of the event.

#88

Did you see how many legendary siege weapons he had? Hence my comment lol :woman_shrugging:

#89

I think you really did get 15 for your one legendary.

15
6.3 for rare rounded to 7
2 for your epic

#90

they said you get 15 for every 2, rounded up so if you only had one you would still get 15.

#91

Why i havent notifications from converting siege to energy pack? And my energy pack is not countingā€¦ but my friends have that notificatian and compensation @PGJared @Arelyna @PGCrisis

#92

The way they described it was a bit misleading. It sounded like they would be rounding up with the number of siege weapons you had. ie 1-2 legendary would get you 15, 3-4 would get you 30. Instead they rounded up the energy packs. So if you had 3 legendary, it would be 3/2 * 15 = 1.5 * 15 = 22.5 rounded up = 23 packs. Would have been nice if theyā€™d have clarified that from the start instead of just saying ā€œyes we will be rounding upā€ but oh well.

#93

Yes I know, she thought she didnā€™t get 15

#94

You literally posted in a thread with people putting in support tickets for that very reason. Perhaps you should open a support ticket as well?

:thinking:

#95

Already and clear.

#96

Hi @Arelyna when you are back in the office would you be able to give me a response here before i go back to support on my ticket and let them try again to get the energy pack value correct?

Support confirmed that i had:

  • 1 legendary
  • 42 rare

Could you please confirm the amount of chests energy packs i should be receiving?

#97

Can you PM me about this? Please include the ticket number!