I sent a support ticket in for my missing energy packs and they blew me off. Agent Ralph T says I have to wait another week to get them. This will cause me to not be able to use them in the upcoming event.
Since others have already received theirs I consider this unacceptable. Also see above post from @FLAKnIceHole showing that for some people the support agents are fixing it upon request.
Can you please escalate ticket #1119054. Also can you please work this out so that everybody either has their energy packs by the start of the upcoming event so that the playing field is level. Thanks.