New Support Portal and You


#22

I submitted 2 tickets and only got responses to my email account, not to my game account. Is this how it’s supposed to work? If it is then it isn’t helpful.


#23

I received an email and in game response, they matched up as well, response in email stayed in line in game and vice versa


#24

Thanks for the confirmation.

@PGJared I do not get in game followups to support tickets, they only come to my email account.


#25

Great new supysteem ,
Only like to see , a popup whenn youre ticket has a respond .
And yess il hope to recieve very soon an answer on my trouble il have in PVP event, 9 hours remaing il miss out so many rewards , normaly KOH is for me event to reach final tier rewars with both my acca .


#26

Nope, it should go to both.


#27

Random small thing: Will timestamps make a return to the tickets? I’m only seeing a date. :see_no_evil:


#28

Would these new tools include maybe rolling back Ember’s level?


#29

Can’t say, sorry!


#30

You can see timestamp info if you access the tickets through the website (rather than in game). But yeah, seeing time stamp stuff in game would be nice.

Edit below:
Oh wait, I can see time stamps in game on iOS. Forgot about that lol.


#31

That’s okay. Honestly, I respect the time that you are willing to put in on forums for players.


#32

@PGJared can you delay the new season by a few weeks cause I need Chimerak and haven’t got him yet


#33

Yeah… that’s not going to happen. They’ll just say that you should plan better next time. (Or spend more money to get him).


#34

What does this have to do with the new support portal? I’m confused.


#36

Support are amazing now :heart:


#37

@PGJared I was poking around for a support email for a teammate, and the PocketGems site still goes to the helpshift support portal.


#38

Thanks! I’ll get that fixed.