This thread is for feedback and concerns regarding the building timer issue caused during the 4.30 update. This thread will remain locked until the timer credit is distributed, which will be sometime on Friday, May 18th.
Please note that this credit is strictly for buildings that were currently under construction and has nothing to do with research that was currently being completed.
We are aware that some players are reporting not receiving a credit, and our team is investigating. UPDATE: We believe we know the root cause of this issue and a secondary wave of credit for impacted players is being worked on.
UPDATE 2: The credit for players who did not receive anything in the first wave is complete. If you have still not received anything FOR THIS SPECIFIC BUILDING TIMER ISSUE and you had at least one building upgrading when you updated to version 4.30, please let us know below so someone can review your account.
Okay, so, engineers are going to need more time to investigate why a small portion of folks didn’t get their credits. It would suck to make y’all wait until we get to the bottom of this, so please submit a ticket with the following:
A description of the situation (I was supposed to be credited for the increase to building timers but did not receive anything in the first or second wave) The building or buildings you were constructing or upgrading The level of the building you were upgrading if you were upgrading it How much time your remaining timer was increased by
Now, our team can look all this stuff up, but it’ll take way longer for you that way and I imagine you want to get your expedites and be on your way back into the game instead of waiting a day or two while your logs get audited.
If you received a credit but it was not the correct amount, please submit a ticket with the following:
A description of the issue (I received X expedites but should have received Y) (If the X is 2x 3hr expedites that’s because it was for the sync error and you should close your ticket now) The building or buildings you were constructing or upgrading The level of the building you were upgrading if you were upgrading it How much time your remaining timer was increased by
In this case an agent will document the situtation and let you know that we’re looking into it. We’re not issuing credits right away for this specific situation. Come Monday our team will be investigating the accounts that report this to see what exactly happened and why it went wrong. We will then make a determination on the best way to proceed (basically, what’s the path that’s going to get you your expedites without taking a billion person-hours to complete).