since 19 September my account GoodOldBill7DS can no longer access the game. When I try to launch the app a message appears saying that the account is suspended for violating Terms of Service.
I contacted Support and they answered that “It seems you have been banned for cheating or exploiting (playing the game in a way that was not intended by the developers)”.
Since I never cheated or exploited, I asked them for more details about their allegation. I received an answer stating they can’t give details due to security reasons.
I thoroughly checked both the Terms of Service and the Rules of Conduct, but I found nothing that could explain what’s going on: I never did any of the things listed as illicit.
I contacted Support again and they said they will review my account, but they can’t give me any prevision about how long it will take.
Last message from Support on 27 September says “Since we haven’t heard back from you in a while, this conversation has ended.” I replied to the message but received no answer.
On 3 October I asked for help with a message in the old forum. An administrator (Dragon Punch) wrote me a PM asking a question about my account. I answered his question.
Then he asked me a second question, but the old forum went read-only before I could answer.
I waited until the end of the 2-weeks-long migration and I logged in here, but I could not find the former PM.
Now I’m asking: will the old PM be resumed to give me a chance to answer? Or else, will some administrator write a new PM to me?
Or else, should I copy/paste Dragon Punch’s question and give my answer in this public area?