Anyone got any idea on how to fix the issue described below? I opened a ticket a few minutes ago but nevertheless wanted to give it a chance that someone of you guys had ever experienced a similar issue and maybe has a quick resolution for me? Or maybe there is a chance you can check this? @PGJared @PGEggToken It is Ticket ID 1143246
Please can you have a look - thanks.
This is an IMMEDIATE AND SEVERE issue as the game is not loading anymore on any of my devices. I have been playing solely on iPhone 7 with iOS 11.3 which was working till one or two hours ago. Then it started with having trouble accessing Atlas. So I deleted the app and reinstalled, as this sometimes fixes some issues.
But in this case it made it even worse. The app stays in the loading screen forever until
“preparing your base” is at 100%. Even reinstalling and rebooting the iPhone several times could not fix this.
So what is absolutely strange now is that the very some issue now also appears on my iPad where I haven’t logged on for quite a while. Last time it worked but now it shows the same symptoms as described above.
It is not a matter of lacking internet access as I also tried with/without WLAN and can delete and reinstall the app from AppStore.
So currently I am locked out of game entirely and it looks to me as a server based issue with my player profile, as it suddenly appears on two different devices not having had any issues up to now.
CAN YOU PLEASE CHECK AND FIX THIS ASAP as I cannot play anymore at all?