Atlas And Help Issue

Hi all. I’m having some issues with accessing help while in game. I tap help and my game totally freezes. Also I just joined a team with Atlas and was able to complete the tutorial but now when I go into Atlas I can only stay in anywhere from 15-30 seconds and I’m kicked completely out and game closes. I’m using an iPhone 8 and have completely reset my phone to manufacture default and of course the game was wiped out. I have my alt on an android tablet and have no problems whatsoever. I’m afraid to switch my main and try it on the android as opposed to iOS. Please help.

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