I often have the black screen of death issue on my IPad while playing in atlas. I’m aware Zendesk writes out the trouble shooting steps to fix it when you ask them, but I’ve always found a visual guide is easier to follow. So here’s my visual guide:
Enter settings and go to general and then storage.
Locate War Dragons and click on it.
Select the Offload App button, don’t select delete or you’ll have to wait on the files all redownloading.
Turn your device to airplane mode.
Hard restart your device, I believe I covered all the ways to do it here, but if I missed one, consult google.
After you hard restart your device, turn off airplane mode.
Click on the War Dragons app to reinstall it. (Note that if you deleted your app instead of offloading it you will have to redownload through the app store, it could also take up to 4 hours to redownload all files.)
I do believe this issue primarily affects IPad users, but it never hurts to be aware of it in case you ever experience it or in case you need to help a friend out with it.
Pro tip: the same fix normally works for the webpage timed out issues in the event.