Continuing the discussion from Atlas Season Gold Prizes Exceeding Max Gold Storage:
OK so I just claimed the 7 million gold prize and I lost the balance of gold I had over my storage limit. I wrote to support and they said, "Let’s start this with the gold you got from the Atlas prizes, I regret to inform you that we’re unable to compensate for the overflowed gold in your storage due claiming an award more than you storage cap." I am very upset because for the life of me i don’t understand why they would do this especially with so many more lower levels in atlas today. @pgEcho can we get a response on this? What is suppose to happen @MareZ states he got the gold balance and I did not. Is it a luck of the draw??? Ticket # 1301163.
I also had an issue where a sync error charged me diamonds for the progress before the sync error. Has anyone else had this happen? This is the response from support, "Now, for the issue with your diamond count, I can see that you used 2200 diamonds in training 8057 new troops due to lack of some RSS and it’s either gold or peasant hats."