I am posting here since I was unable to get a satisfactory answer from support.
Chests gained today did not show in my atlas armory until after the event completed, making them unavailable to claim prizes. Numerous sync errors caused a loss of rewards.
When asking support to look into it, they replied that the issue was resolved 30 minutes prior to the end of the event. While that did not occur in my case, even if it had, that is not a sufficient window for working adults to claim prizes.
Can you please look into this situation and contact me at your convenience?