I am writing this post to stand up against the malicious ways which larger companies believe they can operate. Normally, for dismissal of an employee, or cancellation of a service, there are facts, a break in procedure, or a break in the “cardinal rules” or code of conduct. When the said individual has underperformed, or violated one of the rules, the individual is approached, and addressed, and asked to explain themselves. This, is the typical, and normal way to deal with situations.
On the 23/12/2017, a member was banned without following this system, the individual went to log into the game and the loading screen dictated to them that they were banned. There was no reason, no evidence, and no explanation. The individual wasn’t able to plea their case or fight against what is right. Instead, it seems, the system is based on a dictatorship where by the individual doesn’t get a say in the matter at all.
This individual has not only been a member of this community for over three long years, spending a considerable small fortune because this game is the individuals way of relaxing and enjoying some free time. This individual was also an excellent person and great warm soul who deserved the opportunity of expressing themselves and fighting their battle.
The individual has tried to communicate to PG, and created a ticket. The individual has been in the dark the entire time since being banned and even tried to use their alt account to communicate and get some kind of insight as to why they are banned, and some form of communication to enlighten the individual. If you imagine walking into a small wardrobe, getting your enemy to close the door and turn the light off, then sitting down and trying to imagine how you ended up in the dark room, alone, and with your possessions taken off you, that is how this individual would be feeling currently.
I have been in constant discussion, with my tickets piling up to nearly 6 different tickets about the same issue. I had one request, and that was to talk to the individual, and start doing the right thing by producing the information for the accused, and presenting it to them so they could understand what is going on. The responses were typical light hearted responses which achieved nothing. I then replied to all the tickets giving them a 12HR window to reply to the individual as it was cruel, and unjustified, and I’m sure, you would all do the same if a team mate of yours was removed without justification and potentially only slander from other teams. If however they did not meet this expectation to communicate and be fair in their decision, i would take all my information live and viral. This is the first place I will be publishing my information.
The result of the individual raising a ticket has been poorly actioned. I have received many responses from PG on this matter, one comment admitting, " We check our queue and was able to found his ticket number which is 488233. We are not working on this one". If you had been banned, and put inside the little dark room, would you not want to know what is going on? If I hadn’t done the digging i have done, the individual still wouldn’t have had any feed back at all as PG will happily take away someone’s enjoyment, their game, their fun right over the Christmas holiday whilst not following up with their actions.
I am writing this today, firstly because when an Australian says they will do something, when someone says they will make an evil issue public, I will action it. Secondly, I wanted everyone to know, if you haven’t been involved in banning, or exposed to it by PG putting one of your own teammates in the dark room, that this is how it happens, and it is a terribly poor leadership and management approach. There is no experience in handling this issue properly and with the correct delicate approach that is needed. I want this letter on the forum to make a change, I don’t care if people dislike the member i am talking about. This is the reason i have not used gender, or names. I want this to be a generic banning letter to make a change to the way things operate. As paying customers in this ever growing game, we must join together and take action. We must ensure that the next person which is targetted by a “programmed bot” incorrectly is not immediately banned. Bots are simply code programs and make mistakes, so shouldn’t we be able to have the chance before we are banned? Shouldn’t we get the change to explain ourselves if we are innocent?
Thank you for reading if you got this far. Merry Christmas.