Chest drop during event


#1

Hi guys,

So I’ve been running 50+ times since the start of the event today and 0 chest of any kind have dropped. And I am getting rubies… to my knowledge during events rubies are replaced by chests. Am I correct?

I understand there’s a drop rate for all items, including chests. But 0 out of 50+ seems impossible.

Anyone else experiencing this?

Many thanks.


#2

Hard restart the game


#3

Hi mate. I did. Several times. Ans dollowed the instruction from Pg to signed out of my account. Deleted my game and reinstalled it. Still the same. Not a single chest of any kind and getting rubies instead.


#4

No. But the chance becomes 1/81k or so (bronze is about 3/13)

  1. Hard restart
  2. Uninstall-reinstall (sign out first)
  3. Repeat #2 for 3 -20 times

#5

Are you serious??? 3-20 times?? It took me almost 3 hours to have all the files downloaded and game playable. What is going on???


#6

Oh and yes I’ve been getting rubies. No chests.


#7

Literally…
When it happened to me, I keep uninstalling and reinstalling until it’s fixed. It’s often that it took more than one cycle…


#8

I’ve had this happen 3 different times (all in duskfall season)
Twice fixed by force restarting the game/restarting phone
Once fixed by uninstall/reinstall of game.


#9

So “force restart” means double click on the home bottom and swipe the app off. Is that correct? Thanks.


#10

Every update, every event launch has this kind of effect on monument drops.

If you’re on Android, the solution is very simple: force close, force stop, clear cache, enjoy your drops.
This method has been 100% working on my LG G7 for months


#11

definition of “Force close.”


#12

First time for me. And yeah. Very frustrating. Oh and I’m on iOS.


#13

That sucks. Anyway, I posted on a former thread with the same topic the solution for iOS users, please find it. It was for iPhone XR or something like that


#14

Im pretty sure reinstall would work but I say they are developers and their job is to fix bug not our


#15

Yeah, did all that and didn’t work. Its been a whole day and still not chest drop for me. :disappointed:


#16

Some people haven’t got a single chest ever since 4.80 went live last fall :sweat_smile:
I usually have this problem only during first 1-2 hours of every event until I hard restart. But that’s really a big problem, sorry you’ve got into that.


#17

Yes I did


closed #18

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