Claim last 2 prize on Astrid Branch on first page


#1

please help, i already finish claim first page of Astrid Branch but yesterday show i disnt claim them so i claim them again yesterday, this morning it show i still need to claim them again. The the hell going on. i lost at least 1.6k sigil. my ticket number is 1547477.


#2

There is no sync error since i make sure i have enough to claim the prize.


#3

It may be that you collected prizes too fast and sometimes it doesn’t check in some prizes and glitches.

Did the game crash afterwords for resynchronization?

Edit: Scratch all that then :joy:


#4

no crash or anything like that. They need to check the history log or something.


#5

i know when sync error show i dont have claim that prize and my sigil return to normal amount but this last couple prize no sync error at all.


#6

In that case I don’t know what can be. Unfortunately :pensive:


#7

Submit a ticket, and post the number here?

@Arelyna @DragonPunch


#8

ticket # 1547477. please help.


#9

@Arelyna please help her :handshake:


#10

Sorry for the delay here. I will look into this. @Jump2Abyss, can you please PM me?