Closing support tickets


#1

Hi folks,

Has anyone else had PG close support tickets that weren’t ready to be closed or “past” the 4 day boundary?

I logged on this morning to have found my open ticket mysteriously closed…


#2

Then just reply back to them. Support almost always closes tickets when they respond.


#3

No no… it’s dissppeared from the log…

“No tickets” is what I was seeing


#4

Use this.
All of your tickets are there, including closed one.


#5

yikes…


#6

IIRC, you need to register once more, using email


#7

ticket is only closed if you haven’t responded back after x days. Even if its marked as resolve, you can still open it within the given time frame.

I don’t know if they have a way to force close it, but if they do, it depends on your inquiry


#8

Nope, wasn’t marked as complete.

The ticket just disappeared from the list


#9

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.