I had the same issue, took screen shots, submitted a ticket… The problem was solely caused by PG (claim buttons not showing so we couldn’t claim our prizes), the fix came way too late after the bug was brought to their attention, and there was only a 3 hour window in which to claim your prize. THREE HOURS. That is an unacceptable time frame, ESPECIALLY when you have a GLOBAL customer base. There should have been a 24 hour extension AFTER the fix was implemented. We know from experience with the update that they CAN extend the time, so WHY DIDN’T THEY after putting in the fix for the claim button bug?!? How was this not an OBVIOUS thing to do to avoid yet ANOTHER major screw up, especially considering there was already a decent sized thread on the forums regarding the bug BEFORE they posted a fix? A number of people on that thread said they could not stay online waiting for a fix (it WAS a work day for MANY people, and people do need sleep), so OBVIOUSLY there were going to be upset customers if you don’t give 24 hours for everyone to have a fair chance at utilizing the fix!
We spend a lot of time and effort in obtaining those sigils, and PG needs to make this right, and not with just some piddly global tiny “sorry” items. Those who had sent in screen shot tickets before the fix was implemented should receive their rightful prizes on a case by case basis. Yeah, that might take some time and some man hours, but maybe then the lesson might stick in PG’s head to think through their actions and quit making the same mistakes over and over. You can only improve if you learn from your mistakes. This is true whether you’re a dragon lord, or a company responsible for the world dragon lords play in.