4 days ago I bought the double egg token bonus from the season…
Previous season i bought it during a breeding event. So I couldn’t see the tokens pay out seeing doubled but realized after the breeding event, that It didn’t change back to the normal values.
This season it’s taking too long. 4 days have passed. Multipliers for my dragon have been reset 4 times. Per day I usually do the first mission about 13 times and the second mission about 3 to 4 times a day… I’ve missed a lot of extra tokens in these 4 days I would’ve got if the bonus would be activated instantly.
I’ve tried to log out my pocket id and log back in.
Also have I tried to clear the cache and also the game-data.
Finally I tried to completely delete the game and reinstall it. And also a soft-reset between deleting and installing the game.
Nothing works for me. I have contacted PG on email 2 days ago but it looks like they won’t help me. I haven’t even got a confirmation they received my message and are working on this.
The point is, I bought the double egg token bonus and waited for 4 days but it’s still not active.
Do you guys have any idea what I could try out or maybe I’m missing some crucial point here?
Thanx all ^^
— Update —
I contacted PG by mail and submitted a ticket (#1096813) yesterday. Today I got a response from them. They say it’s a known issue and they can’t offer an “instant solution”. Currently they are working on it… guess there’s nothing I can do but wait…
— Update 17 April 2018 —
Breeding event just ended… And during this event I had the double tokens like everyone else get every breeding event… Now the event is over… so is the bonus… I’m back to getting the normal + elite account bonus… I’ve asked if they could refund my sigils I spent on this line. Let’s see what will happen.
People keep telling me that PG has fixed this issue for them, and even gave them a compensation for the problems they had. How come it is impossible to fix it for me as a lot of others who have the same problem?
— Update 18 April 2018 —
Today I have received an email from Support again. This time the told me that the issue got fixed, and they transferred 4000 tokens to my account as a compensation. In order to make this work, I had to force restart the game. As told, I closed the game forced it to shut down en started the game again…
It works!! Finally got the double egg token bonus and also did I received the 4K tokens!
CASE CLOSED! Problem Solved! ^^