PG is currently on vacation as most companies do around this time of year, however there are people answering tickets still so that’s the way to go if you continue having issues.
Obviously a good idea to do the basics such as restart, possibly reinstall, check wifi connection, do some voodoo in the side room to make it work etc, but after that just be as patient as possible with support as they’re probably short staffed. Also I heard someone say it’s best to not reply to the ticket you created because the system will recognize the reply as a new ticket and you’ll lose your spot in the que.
Best of luck though!