Just writing to see if other people had issues with event prizes and season branch collection, last week I claimed prizes and after 5 mins it disappeared or reset and had to do so again. I have contact support numerous times with screenshots with no resolution as they say nothing is wrong. My latest ticket which was a result was that I claimed the 50% discounted garnet evolution stone last week and when this event started, it was unclaimed with support not willing to do anything about it. Ticket number: 1076994
Any help or information that could help would be great. I have force shut down and reinstalled the software.