What is the real reason why PG are so completely against communication in the forums when an account gets accused of being misused/altered or manipulated.
It clearly states in the “Terms of Services” that “the user” doesn’t own the “Account” but merely have a “Limited License” to gain access to Pocket Gems services.
It also clearly states that “User Content” that you make available in connection with the Service is not confidential and that you are responsible for maintaining the confidentiality of your own Account.
[The Service may invite or enable you and other users to create, submit, record, post, display, transmit, perform, publish or distribute communications (including but not limited to voice communications), content and materials (including without limitation text, writings, photographs, graphics, images, comments, chat text, personally identifiable information, etc.), including by making the foregoing available to Pocket Gems and other users of the Service, whether via e-mail or through online forums, chat rooms or features, message boards, messaging services, blogs or other functionality of the Service or portions thereof (collectively, “User Content”).]
It does however state that, [Pocket Gems has no obligation to accept, display, review, maintain or otherwise exploit any User Content], which is the only reason I could find why they are so hesitant in letting the community get involved in cramping down the constant and alarming increase of hacking and manipulation of “Accounts”
This however implies that, it’s not because of the terms of services that PG forbids forum users to post questionable “Account” in the forums but merely because they are not “obligated” to get involved and review the allegations against such an Account.
If the players are addressed in a less hostile and threatening manner when revealing possible wrong-doings in the game we can actually be the greatest anti hacking method, if PG immediately investigate the alleged “Accounts” and publish the results it will either put a end to future suspicions or help others to know what is not “as intended”.
If there is no wrongdoing from “the user” on the “Account” there will be no reason for constant arguments to flare up either. It will be posted, audited, published and closed immediately.
We can get the hacking under control and possibly reduce the numbers of new hackers drastically without breaching any agreements as long as PG doesn’t reveal the personal information of the person behind the account.