I have been dealing with an issue since September 5th that has not been fixed
I am not going to rehash everything but I need your help. Peter, one of your support techs started helping me with a new issue likely related to the September issue. I upgraded a perch and the unending restarting began.
After repeated requests, he rolled back my account to before I upgraded the perch. That fixed the issue. At that point I did not know that any upgrades would trigger the issue. I upgraded a red mage and I went back to hellish restarting issue.
I requested to Peter to rolled back my account one last time to 10/20/17 at 11:15 am PDT. That was just before I upgraded the red mage. I told him that would allow me to finish the event and keep playing while you guys figure once and for all what’s screwing up my account. He rolled back my account to back to when the perch issue began. NOT HELPFUL!
I implored with him and all of you to please fulfill my request. I was denied.
Lets face it< I’ve waited two months for one ticket that is still not resolved. There is ticket from May that is still not resolved and now I’m being told to be patient while you fix this. In the meantime, I can’t play.
Forgive me but, I know you would not fix this anytime soon.
So please reset my account to my requested date. I have images of everything my account had at that point so you guys can put everything back. I gave details through in game messaging and emails.
So far nothing and basically the one event that matters is gone
So again please can you help?