Gustav conquered our castle,lost guards, and resources

So yes we know the temp islands were designed to lose all guards, resources and bonuses collected when the islands reset.
So were our regular castles also supposed to be reconquered by gustav too? Because thats what happened to one of our castles but when brought to PGs attention we’re not offered a solution- just a
closed ticket. :woman_shrugging:
All we wanted was the guards we lost to be replaced. Not our resources, just guards.
Anyone else loose a castle due to glitches after this “atlas map update”?
Inquiring minds would like to know
Thanks

1 Like

This is cause you didn’t pay upkeep

1 Like

Nope. Upkeep was auto and paid 2 days before. Not the problem.

1 Like

Hey,
We had that problem earlier this week and wrote the support. Upkeep was payed and two castles were conquered by gustav and another team right after it. We sent screenshots that the upkeeps were payed and got both castles back.

So please write the support and add screenshots of the payed upkeep or @DragonPunch maybe he is able to help here. You could write him a pm with all details or he’ll see this thread on monday :smile:

9 Likes

Yikes thats pretty lethal bug!

1 Like

I know two other teams this happened to this past week. One recovered their castle before anyone took it. The other had to put in a ticket, but they got the castle restored with guards in place (they didn’t have to build back up to full day by day). Took maybe a couple days?

2 Likes

I know of a couple others too who were hit by the same bug.

2 Likes

Yeah, the team is currently investigating this issue. Thankfully it’s not happening frequently and only impact some guilds. If you see something off, please contact Support ASAP and they’ll do right by you and your team. Sorry for the bug! We’re hoping to have this resolved soon.

3 Likes

Well after 4 officers reached out, only 1 was actually responded to. We proved our castle was paid up on upkeep and fully stocked with guards. They finally put back what we lost. Hopefully others effected by this is also getting the help they need! Good luck!

2 Likes

This thread can be closed.

@moderators :point_up_2: