Ok so after spending the afternoon at a funeral service I decided to check on the status of my ticket, only to find it’s been DELETED from my history. @PGJared I can see two other issues in my support account from two months ago that are listed as “solved” … and this one is simply gone from the list.
I also never received so much as an email follow up from a support person - besides the scripted “our team is reviewing it etc etc”, and now the support ticket (with the number I referenced in this thread) is gone? After not being able to log into to the game for the better part of the day yesterday, then trying to help by doing a chunk of the troubleshooting for the PG team myself while I waited for a response? Quite the Olympic-worthy customer service fail, if you ask me.
So who does this need to be escalated to now? I’d like some assurance that it’s been actually, truthfully, looked into and it’s now safe for me to claim packs without getting unduly punished with a hard freeze and being unable to log in for a few hours at a time.