Help with help ticket please


Can someone from PG assist me with ticket # 1387124?
I’ve gotten responses that are not relevant to issue on ticket and I’d really appreciate some help.

Thank you for any assistance you can give


@Arelyna @PGJared


Sometimes they mass reply the ticket. Reply back and say they didn’t solve your problem and they should take a second, or third, look.


@LadyCheeky, when I just looked at your ticket, looks like it got a response. If you have multiple tickets open about the same issue, they will generally be merged into the same ticket.


Thanks, The issue is known but seems cannot be fixed unless its included in an update.


Thanks, Red. I did as you suggested - after a lot of back and forth, someone admitted the issue is known and they think will be fixed in the next update. Fingers crossed.


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