Help with help ticket please


#1

Can someone from PG assist me with ticket # 1387124?
I’ve gotten responses that are not relevant to issue on ticket and I’d really appreciate some help.

Thank you for any assistance you can give


#2

@Arelyna @PGJared


#3

Sometimes they mass reply the ticket. Reply back and say they didn’t solve your problem and they should take a second, or third, look.


#4

@LadyCheeky, when I just looked at your ticket, looks like it got a response. If you have multiple tickets open about the same issue, they will generally be merged into the same ticket.


#5

Thanks, The issue is known but seems cannot be fixed unless its included in an update.


#6

Thanks, Red. I did as you suggested - after a lot of back and forth, someone admitted the issue is known and they think will be fixed in the next update. Fingers crossed.


#7

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