Today is the last day of the event, and problem is still in place. Will that bug be compensated somehow to the players who had that problem?
The person that I mentioned, usually, performs great in the events - regularly in the top-10 of the team (I can send screenshots of previous events, if needed), and now she is missing all the personal rewards - sigils, rubies, tokens, speed-ups, etc, which, in turn, doesn’t allow to open seasonal branch further on to get prizes like ember, clocks, which will be required on fortification, etc, etc. This is not mentioning the fact that we could have higher place with her participation (1st or 2nd place in the league instead of 3rd). Main drawback is missing personsal prizes, of course. We could live with 3rd place.
I guess, other players who completely miss the event due to that bug are having the same question.
P.S.: she asked support about this, but mainly receive template answers like “we are very sorry you have that issue”, “we are aware of the problem”, “look for updates on event issues page”, etc.