Issue with egg missions and eggs lost

I had egg missions issue and this issue was for really long time.i never pay attention before till I saw one of my teammates ehh missions. Now this issue is sorted but when I ask to get my eggs which I have lost PG stop responding to my emails! No answers for 2 days. 4 people from PG are in my ticket and non of them answer.
I want to know how can talk with some manager to get that sorted and to report that ignorance