When I first started playing WD over 3 years ago, I would often encounter a glitch where my phone would buzz that it had received an invite but I never got the drop down banner that allowed me to join. Either that or the higher level player who was helping me never received a chance to join my attack, which left me as so much dead meat. When I submitted a ticket, I was told that my issue was being “forwarded to the development team”. I asked when i might expect resolution and was told “be patient”.
I have been patient for the last three years and the glitch that is preventing effective team play still exists. The only difference is that now, I am the higher level player and my lower level teammates are being hung out to dry. This glitch goes well beyond inconvenient. It frequently occurs when my teammate are trying to get extra points by asking for my help during a Wildfire or Mega attack. They are thoroughly discouraged because the get almost nothing because I wasn’t able to help. This costs both my teammates and the team points because the attack gained almost nothing and my teammate is out resources (either 50 flames or Energy Packs and Inner Fires).
When I submitted yet another ticket to Customer (non-)Support, I first got the irritating canned reply to restart my phone, clear the cache, etc. etc etc. When I pointed out that this has been a recurring problem for over 3 years and other teammate also experience this problem, I got an apology for the canned response and then the next Customer (non-)Support reply that the “issue is being forwarded to the development team”. I had asked when I might expect some sort of resolution to this LONG standing glitch. Customer (non-)Support ignored my question for seven different responses until I forced the issue and asked just that one question. Not surprisingly, the reply said “we don’t have an exact timeframe on when this would be fully resolved. Once we have an update, we will continue to inform everyone”. Not having an exact timeframe isn’t surprising since the development team (if they ever see these issues) hasn’t addressed the issue for over 3 yrs. I would be shocked if “We will continue to inform everyone” every happened because I have yet to see where PG has “informed everyone” for anything short of major problems that either totally crash Atlas or an event (like the Kingdom Wars revision last summer).
I also pointed out that my teammates had all lost significant resources, but as we all know, Customer (non-)Support is powerless to provide any sort of compensation except following major problems and even then the compensation falls well short of what everyone lost.
Are any of these issues with gameplay ever going to be addressed? How about Customer (non-)Support, will they ever be empowered or educated enough to address issues beyond pre-scripted or pre-written responses?