The replies of people here are true that there is some diligence required in checking that your war hit registered. If it was a double hit (another teammate hit) then that’s probably an area of improvement in doing your wars. If you were the only one who hit but it did not register, it’s just sad that the diligence I mentioned is required because the expectation is it should register and that we should not audit ourselves for every action we do in game.
With that said, here’s an example which happened just yesterday where the war did not register (even normal attacks will count as war hits if attacker has no flames yet and target hasn’t been 5 flame-d), has been acknowledged by CS that a war hit has indeed been made, but we were asked to wait an hour (it never registered BTW even after several hours) or to hit again (which we did eventually and was another defense point).
Bottomline, nothing is perfect but the game has far too many broken things. You’ll only be happy playing if you’re willing to sacrifice (a lot IMO) and to accept that some things don’t go the way they’re supposed to. But also to push for positive changes and improvement.