I need help with support ticket #1049459 but I am not sure which PG person is the correct one to send a PM to.
I claimed the Equestor Obsidian evolve stone yesterday, but today it shows unclaimed. According to support the logs don’t show that it was ever claimed, so it would seem that the request never made it to WD servers. However the sigils used to claim it appear to have been lost, but this is not certain. I need support to assist me to determine if the sigils were refunded or lost. (I don’t have them now, but I made lots of claims yesterday so it is theoretically possible I spent them on something else and didnt realize).
I have asked support to provide a spreadsheet or screen shot of all of my sigil transactions that the log shows, but they have ignored that request. They just say over and over that the log does not show the claim for equestor obsidian stone. This is very bad service.
I need help from PG to intervene and assist me in determining the fate of the sigils that were used in the broken prize claim. I have detailed records of all sigils earned, so I can compare those to sigils spent and see if there is a discrepancy or not if they provide the data.
Im @ing some PG people below but I really dont know which is the right one so please let me know who I should PM. Thanks!