Got this response in ticket, not helpful AT ALL.
I’ve changed portrait and restarted game.
I’ve cleared cache
I even checked in Atlas and I can claim several prizes in a row like normal.
This is ONLY happening in main event.
Also there is no way to claim “more slowly” if ONE tap makes the claim prize button completely disappear, and it just doesnt pop up again no matter how long I wait…
Who can look into this? And am I really the only one experiencing this?
Thank you for reaching out to us. I’m sorry for the trouble you’re having with your rewards. A rollback usually occurs when there’s a data mismatch between the player’s game and the data we have on our server, so the game has to be restarted and load the last saved state. Most of the time, sync errors are caused by connection issue, server congestion or any error that affects the game’s ability to save the actions made by the player. This means that the items aren’t really missing as they’re just reverted to their earlier state.
To prevent this from happening, you can try claiming your prizes a bit slower than usual, like giving 1-2 seconds interval per reward while we’re working on improving our game’s performance. If you have any questions or if you need help with other issues, please don’t hesitate to contact us again."