Not getting help from support


#1

@PGJared could you please check out my account. I cannot get support to understand my issue. Maybe it will get better addressed here.
This is an intermittent problem but definitely there. When I collect my resources they do not always go to my storage. They disappear. I awoke to no resources at all today. I wrote support. They told me to send SS. I did. The only thing they said is “based on my SS” everything is fine. No!! It isn’t! I have no resource protection, Support tells me I have no resources because I’ve been attacked alot.well… It isn’t logging. I show only one attack and they won very little. I am also not always receiving defend flags. Thank you in advance.


#2

I’m sorry I’ve never had that problem before


#3

The attack log will only ever show the last attack, regardless of how many times you were attacked. There is a small window after logging in where you can click the the black pop up window above buildings that will show more of the attackers. It only shows once & not for long either.


#4

The attack log only showing the last attack is a limitation they put on Android :confused: (said it was causing crashes, ref below). iOS gets to see multiple, though I don’t remember how far back it goes offhand.

March 28, earlier this year, CL wrote that it’s been a year or two since android engineers were talking about a higher crash rate in the Android app when they upped the replays.


#5

Not anymore; iOS here:


This happened after the last update.


#6

Weird… I went to double check, and I see nine total going back as far as eight days… and a “new” one with no team for both attacker and defender going back to 17493d ago (~48 years…) :joy: (oh, disappeared on second replay check)


#7

Can you post your ticket number?


#8

#447378 is my ticket nimber and thank you for looking into it. I run on IOS as well


#9

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