Firstly, let me make something clear … this is a comment for PG. This comment is what it is and i’m well aware that the people who were affected made an error … but I think PG is partly in the wrong.
Some people made an error in this event in that they thought it had started when it hadn’t. As a result they used lumber and speedups. I am aware of a number of support requests made that were rejected as PG doesn’t feel that ‘compensation’ is due. Well PG, I disagree and i’ll set out why.
Events have an icon that sits below the ‘store’ icon to the left of the screen. This icon only appears when the events are on. You decided to add a brand new icon, without warning or explanation at the same place where the event icon within a short time of an event starting. It stands to reason that people would be misled by this. It was an ill thought out idea and as you have seen from your support calls that some people DID mistake the icon as being an indication that the event had started. Certainly I saw many people commenting in LC to say that the event had started, and then shortly after a bunch of (amazing) people all trying to warn people that the event had not started.
Events do not always start at the same time, this too would have played a part in misleading people into thinking the event had started.
The icon for the armoury is very similar to the icon for the fortification event. This would be an issue for those who have issues with their eyesight, particularly as an icon at that position on the screen is generally an event icon.
There was no email notification about the release of the armoury icon, so people were expecting an icon to appear there for the start of the event, not for a re-release of a previously failed release of a pretty, but worthless new process for opening chests.
All up, I appreciate that a mistake was made, but I feel that PG should show some good faith to their loyal players and accept that the timing of the addition of the icon and the position it was released did play a part in misleading some players into thinking the event had started. Given the nature of this event it would be a simple task to identify the players who were misled and who wasted their lumber/speedups thinking the event was live and to afford these players the points that they lost out on in this event.
I agree that no compensation is due and I don’t know of anyone who asked for any, but I do feel that the points that people lost should be given to them given the circumstances.
I post this for your consideration and implementation prior to the end of the event.
Pst, I am one of those who struggle to play this game with sight issues and as you know from my support request history there are aspects of this game that are hard if you have issues with sight.