Ongoing Issues with Version 5.12

We are currently investigating the crashing issues players are having after updating to Version 5.12. If you have not updated yet, please refrain from doing so while we work to find a solution. We will continue to update as we have more information.

UPDATE (8:50am PT):
We will be releasing Version 5.13 shortly. If you have updated to Version 5.12, please update to Version 5.13 as soon as it’s available to you.

Atlas Shields will be activated while we continue to investigate.

This is still being worked on. We will continue to update this thread as we have more details.

1 Like

We apologize again for all the issues with version 5.12. Our team is in the process of updating our game. Version 5.13 will be available for download soon. This version should resolve the issues found in version 5.12. As soon as version 5.13 is available, please update the game right away. In the meantime, we have taken the following actions:

  • Paused deployment of version 5.12

  • Put up Atlas shields

  • Canceled war declarations

We are aware of ongoing wars being affected, and missed opportunities for candy canes/prizes for the Noelle branch. Rest assured, the team will make up for these missed opportunities once we have resolved these issues. We apologize again for the trouble and appreciate your patience and understanding.

3 Likes

We will be releasing Version 5.13 shortly. If you have updated to Version 5.12, please update to Version 5.13 as soon as it’s available to you. We appreciate everyone’s patience, and we truly apologize for the inconvenience this has caused.

4 Likes

The update should be live in the next hour or so. We asked Apple for an expedited process, which we get one of every year. Its already cleared Apple’s Review process and should be hitting the store for everyone shortly.

For players who are getting the message which says they need to update to Version 5.13, it seems like your game has not successfully updated to Version 5.13. Apple has a known issue where sometimes when you download the update, the app does not actually update the app. If you go back to the App Store and refresh your update list again, the Game should show the update option again. Please re-update and launch in order to solve the problem.