So, i have this friend and teammate that yesterday got a new tablet. He is not very tech savvy an he is not a good english speaker either. As you would expect he d like to enjoy the game on his new tablet.
What we first did was to log out from his old device and of course to login with the same e-mail and password on the new device. Problem is the password he thought was right…well, wasn’t. Now i know this can be solved by selecting “forgot password” (or something like that) but to make things worse he hadn’t logged in on his email address for like over a year and apparently Microsoft decided to suspend it so we cannot send a new password to this e-mail. I’ve already submitted 3 tickets requesting immediate solution on his behalf, but my actual question is…Will i have to wait a lot for a response from the support team? Will there be a solution? If anyone had a similar experience in the past your input would be greatly appreciated.
Thanks for your time