I bought a $4.99 pack that came with 800 rubies (not my first purchase) and I used some to rush an upgrade in order to get to level 20. It gave me my items in the pack followed by a sync error message that takes all my rubies and stuff away as well as putting me back at level 19. My clan mates say I still appear as level 20. But my game glitches out when attacking and reloads with level 19 and no stuff every time. I also have the email confirmation regarding my purchase. I’m new to the game and couldn’t find a way to message the support team… Someone please point me in the direction to do so as it’d be greatly appreciated.