Payment/account issue


I bought a $4.99 pack that came with 800 rubies (not my first purchase) and I used some to rush an upgrade in order to get to level 20. It gave me my items in the pack followed by a sync error message that takes all my rubies and stuff away as well as putting me back at level 19. My clan mates say I still appear as level 20. But my game glitches out when attacking and reloads with level 19 and no stuff every time. I also have the email confirmation regarding my purchase. I’m new to the game and couldn’t find a way to message the support team… Someone please point me in the direction to do so as it’d be greatly appreciated.


Welcome to the game! Please contact our support team for assistance here: :slight_smile:


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