PG Forum Roles Explained

#1

A few folks were trying to figure out exactly what various PG staff on the forums were responsible for and who to contact for what, so we’ve made this post to hopefully clear things up.

  • Crisis – Community / Social (Social Media, Livestreams, Forums, Moderators, Creator’s Faction, Gameplay Faction, etc.)

  • Arelyna – Player Experience (PX) / Community hybrid (Mostly Forum, Livestreams, and Atlas Support)

  • PGJared – PX Manager (Focuses on everything support, but please @ DragonPunch as your first line of escalation for support stuff)

  • DragonPunch – Dragons PX Manager

  • PGFeds – Developer – Do not PM

  • PGEcho – Developer - Do not @ for Atlas stuff

  • PGDave – Engineer - Do not @ for Atlas stuff

  • PGSqurl – Developer (Focused on Atlas) – Do not PM

  • PGChocolate – Events and Seasons (Weekly Events, Season Dragons, Season Riders, etc.)

  • PGRocket – Events and Seasons (Weekly Events, Value Packs, etc.)

  • PGWwade – Events and Seasons – Do not PM

  • PGWizard – Events and Season QA

  • PGSurtr – Events and Seasons QA

  • themadhatter92 – Events and Seasons / General QA

  • PGHel – Product Manager (Game Balance, Design, Gameplay Faction)

  • PGNeon – Product Manager – Do not PM

  • PGPulse – Designer (Dragons, Spells, Combat Balance, etc.) – Do not PM or @-message for any reason.

  • PGLawson – Designer (Dragons, Spells, Combat Balance, etc.)

  • PGKharnyx – Art Manager

  • HavokReed – VFX (Visual Effects) Artist

  • Chipper1977 – User Interface Lead

  • BlackP1nk – User Interface Artist – Do not PM

  • PGIgroc – User Interface Artist – Do not PM

  • Campuslifer – Engineer (Focused on security and cheaters) – Do not PM

  • PGMyth – Engineer (Focused on security and cheaters) – Do not PM or @-message them unless they request it.

  • PGDin – Engineer (No focus) – Do not PM or @-message for any reason.

  • H3LV3TICA – Creative Marketing

  • ArtsyGuy – Creative Marketing

  • PGPog – TBD


If you @ message someone about something that isn’t in their wheelhouse, please do not be surprised if they don’t respond. Messaging an artist about event balancing is just going to get you a confused artist. You can @ message any one on the PX or Community team members about any issue.

Private messages are at the discretion of the specific PG employee. If you require support from Pocket Gems please contact Support via the in-game tools or online. If one of the names above says “Do not PM” it means that they will not respond to PMs sent to them.

53 Likes

Transferable Towers
PG help please can’t log in
The nerfing of hunters specifically Noctua and the over all seasonal Divine dragon quality
More than one "Elite" level?
War declared against us during update
Donate remainder of sigils to teammate on last day
Where is training event ?!?!
4.0 Update and Tower Balance Changes
4.0 Update and Tower Balance Changes
Surt Spell Set Design that never Balance?
Being able to use a assigned dragon rune or glyphs in another dragon
How to Fix War Dragons(prepare for a long read)
Screen Glitches, anybody?
Need help with a support ticket but not sure who to message
More than one "Elite" level?
Accidental removal of the rune
Bad start Spring season
Black and Purple Rune sighting
Perfect event to close the season Kingdom Wars
Corthanak needs a Buff
New Event Bases Crazy High
Atlas Rider Gear Buffs. What about us?!?!
Where have all the Pandas gone!?
Problem with Atlas hastes
Hacker is on war dragons
Unable to contact PG and they are lying to me about it ! Pathetic Company!
Transparency to Players
Previous forum closed reposting. Although may seem similar it is about transparency
Getting Rid Of the Water Dragon
Forging or storing of lumber and food
Primarch Buffs not showing
Chests and when to open
Salvaging Towers for small amounts of rss
Old dragons back!
Idea to make recruiting easier and to block unwanted invites because we NEED this!
Special pack not to everyone?
Function of the PX Team
Plat 4 needs more
Removing runes from dragons
No progress on water dragon shrine
Cuahtli’s platinum evolution costs no stone!
Blatant cheating reported two weeks ago with no action
Atlas Elite Account
Sending healing potions two teammates
Rubies for dragon runes
Unequip dragon's runes
Progression Rate Improvement Coming to War Dragons
Dragon Rider Elements
Salvaging storage items
Upgradable Bounty Harbor Suggestion
Rider skill resets and name changing abilities
Rider skill resets and name changing abilities
Why are runes and glyphs locked onto dragons that are no longer useful?
Getting black screen after 4.80 update
Event Bug, black screen
Minor Event: XP (Replace Feeding)
Translation for chat
No guild online members visible
Chunk not breeding
Recycle Buildings
I find this humerous
Controversial mercenary war tactic condoned by PG
Controversial mercenary war tactic condoned by PG
Can’t get a response from Support
A New Face to the War Dragons Community - PG Crisis!
Quality of PG FO support
PG Forum Team Roles
Welcome to War Dragons: FAQ
Problem with events
Push notification about masquerade/duskfall dragons & sigil chests?
Attacking own base
Dragon Runes suggestion!
Instead of or Aside from Runic Chests...Why Not Gear Chests?
Move the dragon swap button to the lower right corner
Feeding event should be restarted
Why no more feeding event
Portraits for free.!
Hauheset, timeshift, and being an old man
What it is Cheaters?
Atlas issue. Not able to load anything in atlas, Primarch stuck in a loop
pinned #2
0 Likes

split this topic #3

A post was merged into an existing topic: Sage is now so useless

0 Likes

#4

@PGJared I saw someone tagging PGDraco once, can you tell us who it is? I don’t find them in the list. Maybe they are unrelated to the forum stuff but I’m curious.

Thank you in advance. :blush:

2 Likes

#5

I need to update this with a few of the PG staff that have joined the forum since I wrote this.

0 Likes

split this topic #6

6 posts were split to a new topic: Problem with In-App Purchase

0 Likes

split this topic #7

A post was split to a new topic: Issues with game performance

0 Likes

split this topic #8

A post was split to a new topic: Issue with updating

0 Likes

#9

I think you posted this in the wrong thread.

0 Likes

#10

Hey! Pixxel is gone now, why is her name still there?

0 Likes

#11

Great question! It’s now updated.

4 Likes

#12

you dont want the update xD

0 Likes

#19

Can you update this in the near future when the new season hubbub has died down a little? I want to know more about a few people, and the myth around @pgmyth :eyes:

1 Like

#20

I actually had to go look up who that was…

3 Likes

#21

Updated. A couple of folks have either not responded with how they want their role represented or have asked to remain a bit anonymous so I will be respecting that. I’m not respecting PGCoffee though.

6 Likes

#22

:rofl:

2 Likes

#23

:thinking: All I could think of is this (with an extra “R”, of course):

3 Likes

#24

What did coffee do? He’s hot.

1 Like

#25

Please don’t comment on the physical attributes of any of the PG staff. It’s…a little icky having players objectify folks.

7 Likes

#26

I keep reading this as SQL URL instead of squirrel :sweat_smile:

3 Likes