A few days ago our one of our castles was had all its infrastructure reverted to level 1. At first we just just thought it was a glitch. So we opened a ticket to get it resolved and move on, sucks but beta even though it was hurting us during the event(feeding).
The reply we got said “the infrastructure levels on a number of your team’s castles were obtained through ill gotten means and have been adjusted back down to their levels prior to these actions”
I’ll start by saying yes, we did have 2 people recently banned, 1 was because his account was hacked so it was locked out pending investigation, the other because it was a purchased account. NEITHER was because they were hacking their account for an artificial advantage.
But that is besides the point, the infrastructure from levels 2-6(bank and HQ, the remaining infrastructure was assorted below level 6) was done by ME PERSONALLY, MY TIMERS, MY MONEY. I have spent thousands on this game and have EVERY SINGLE RECEIPT TO PROVE IT. So for PG to say that these castles were gotten through “ill gotten means” they’re directly accusing me of cheating, but I have the proof to back up my position in the game!
The remaining levels of the Bank and HQ 7-12 were done collaboratively through the team. But no one contributed more than 3 days at a time, and the players in question that were banned, 1 of them was in a different time zone when the upgrades were taking place and thus never contributed. The other was a free to play who only contributed a few times, a few 12h timers at most. But again his account was banned because it got hacked, not because it was hacking.
We’ve sent in numerous tickets to PG asking for this to be rectified, their answer has been a continuous drone response of “its already done, can’t reverse it”, “the castles were gotten through ill gotten means” etc.