PG Jare regarding Mojo ban

[BarGrimlin]

Ban topic…Mojo is the leader of my clan…he has recently stated he got banned for a inconclusive reason…more along the lines of a broad reasoning…he has sent you his case and has told us if the case sticks then he will quit…I just pasted his account lvl in question as I spend $$$. He is 10x more active then me…if his ban exceeds his quit date…I’m done as well…it will save me around $1,000 a month anyway…I expect his account to be active shortly or mine will he posted for sale…thanks for your time.

[AndyLoo]

Have you read the 4.80 bug thread ? When was he banned?
It was stated that some people were falsely banned & if he really did nothing wrong he will be unbanned and compensated.
Edit: i dont think its a good idea to threat that you will sell your account

[Carnquin]

Selling accounts is against the ToS so if you say you’re going to do it you will be setting up the poor fool who buys it for a ban lol.

[ALFA]

when all fraudulent accounts in the game will be banned

[TheZookeeperxx1]

Thank you Bar for trying to help.
Yes Andy i got ban during the 4.80 bug thread. And i think having 675k rubies is the reason im part of the ban wave. I got those from 2 hard years of playing. Im a true gamer and a passionate one.
My case is being reviewed by PG and i trust they will make the right thing and unban me. Its frustrating not to be able to play and lose progress but i understand that it takes time and i need to be patient.
That said i cant help feeling persecuted since each season i get suspended for no reason … its killing my progress
@PG Jared i do not wish to go public with this. I trust u will do the right thing. My ticket id is #1404759. PG Crisis is already on it. Please give me updates.
U can close the Topic

[TeddyWilson]

History shows that telling them you spend lots of money always leads to a fair and expedited result.

[dubdubs]

You have to deal with this each season? That’s rough. How long did it take for your account to be restored?
Sadly, the auto ban hit me too, and I am patiently waiting to hear back from Support and PG Jared…

[TheRedDelilah]

Please see this. If you have further comments, either have your friend do it via their support ticket or in the linked thread here.

Version 4.80 bugs

Here is what happened in regards to the bans:

• One of our PMs sent over a list of players that were suspect. The general reason most of these players were suspect was because of an extremely high ruby holding compared to actions taken within the last few months (please refer to my previous posts about bans for having vs doing and why this was a big mistake).
• This list was sent to one of our agents to review and determine whether any cheating had actually taken place, as we do not ban users for having a bunch of stuff .
• At this point a miscommunication happened and the agent thought that list had already been vetted, and they were to issue bans. Bans were then issued.
• We discovered that these bans were potentially in error (we don’t know for sure because the accounts still haven’t been vetted) and I’m notified.
• Other agents are then re-tasked to go through the entire list of banned players, and vet them. Players that should be banned will remain banned. Players who should not be banned will be fully reinstated and granted a $100 value pack and an extension to Atlas Elite (for those that had Atlas) for the mistake.

I sincerely apologize to all players mistakenly banned, and for the damage to player trust that this has caused. The agent in question has been dealt with in accordance with our policies.