Pg needs to explain this


#1

Since last expansion I have been struggling woth the fact that a team can whether hold or not 30 lvl 3 castles in atlas . It was confirmed back then by support , pg themselves and yet here we are today a team can hold only 20 lvl 3s , and in game there is a bug that says your team already holds “20 lvl 2s “ - even the bug is wrong . My point is this was originally advertised differently by pg themselves in forums : Atlas Expansion and Team Rollout! April 2018

But as said above if your team holds 20 T3 , you get a message in game that says :” your team holds 20 lvl 2 castles and you cant get more “
I am not holding 20 lvl 2 s pg . So i did write to the support yesterday ,had the support 1st operator to reconfirm what I asked : how much lvl 3 s can a team hold . And her answer was :

Then I asked her again can I be 100% sure about , please bring one of pg direct employees to answer the ticket , but instead I got this answer :

This has been an issue since last expansion when there were free castles everywhere and still is today . We need an official answer , maybe @pgEcho . But guys if the last answer of support is correct you have been lying to us since last expansion which is not good . Call it false advertising , lie whatever u want then

Thank you Eff


#2

@moderators can u move it to atlas section please


#3

Just edit, and add Atlas category (edit icon beside title)


#4

Maybe read a more recent update post :slight_smile:

April comes before August


#5

I read the one support gave to me


#6

You should know that support always has outdated information, this is just another example of it.

August information takes precedence over April information as far as i’m concerned.


#7

agree with you but however as far as I have followed the issue between two updates there was never a statement that admited the issue . it was published differently in april ok but why didnt it work till august , if it was going to be changed ?


#8

They confirm the same thing after asking them several times to talk to atlas team . Just got this a few min ago . I wonder now what is accurate according to the atlas team they talked to


#9

They didn’t “talk “ to the atlas team. They look at a data base of outdated info.


#10

Sometimes I just feel they say they applied a fix and that I should reinstall just to get me busy for a few minutes so they could reply to dozens of easier tickets :thinking:🤷


#11

Not sure because they have a metric that would go bad, but yes, sometimes it feels that way
Is not that I never did that neither in my job :relieved:


#12

I trust them by default, especially if they actually replied to my issue spot on with seemingly human speech (aka not a mass reply). That’s just when I have a tricky bug (I’m currently getting notifications from previous Alliance in Atlas) that it doesn’t seem to work :persevere:


#13

@pgEcho I am waiting for an official statement have screenshots with conversation with different members if support saying they confirmed with you and atlas team that a team can keep 30 T3