I 100% understand this frustration. I have currently been going back and forth with PG for 12 days on one ticket for my alt. I have been responded to by 6 different people. It seems that NONE of them read the previous messages or look at any attached pictures before responding. Furthermore, it seems that none of them have any actual clue about the game.
One of my favorite (and most infuriating) responses in the current battle I’m having is “I can assure you that no issues are currently affecting you as we speak,” when literally NOTHING had even been addressed about the very real issue I am having. It felt very “These aren’t the droids you’re looking for.”
@PGGalileo I DM’ed you about this 5 days ago and you have not responded I’m sure you haven’t been busy with anything else, so that can only mean I should take it personally (Nudge, nudge, wink, wink)