Since when, and I’m assuming since everyone seems to get the same basic response from them, have they ever “blamed players”? You could say that they have “poor service” or they “don’t fulfill their duties” (two statements of which I disagree, as they are trying, and I am in no place to judge how other people get stuff done), but “blame players”? … come on. If they said something in reference to you, it most likely does mean that there’s something wrong on your end. If not, reply back.
They fixed the candy cane issue… can’t say much about the quests, as I’ve yet to see anyone say they’ve had a problem with them (I personally never have).
The following is not a personal attack, nor insult, to you, GlibCrest. This is speaking in general.
I don’t know what the problem is with Support with the community in general, but they’ve actually been helpful to me (of course I’m just one person). You just have to look at things the right way, follow their instructions (instead of viewing it as nonsensical instructions being given to you for no apparent reason), and keep replying back until your problem is resolved. I don’t think the problem is support; I think it’s the attitudes of the players (I’m not directly referring to you, GlibCrest). They say things in a kind, vehement manner, and people see it as things unworthy of their time, unworthy of their attention, and would rather sit there while their problems still aren’t resolved. I have been in full agreement with every response I have received from support, and I’m not much of a people-person myself. It’s like a cycle where a ticket gets submitted, the player gets an answer, and the player becomes infuriated and shuts the whole operation down. They responded… what more do you want from them? If you get a response, you follow their instructions, and it doesn’t work… tell them that so they can come up with a different solution. They’re there to help the players, and I’m sure they do want to help. The problem is that players don’t seem to want their help. Every response is regarded as ludicrous and disdaining, when all they’re really trying to do is help. Let them help you. That’s what they’re here for. Because what happens if you go to a PG employee, and they give you the exact same answer? You’re going to want to pull your hair out, and you would probably be one step closer to hitting that delete button on the game’s icon. This would all be because you didn’t allow the helpers (support) to help you the first time.