I found a way to fix the problems I was having with the game, so I hope that it works for others as well. I had tried deleting and reinstalling the game several times, logged out, cleared data…you name it I had tried it. Then, I uninstalled the game and restarted my phone. I waited until the next afternoon to reinstall the game and once everything loaded up, everything was working normally again. I really hope this fix works for others as well while PG looks further into the issue.
before re-installing anything it’s highly recommended to restart the device - I always wondered why the support forgets this.
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