Problem to claim rewards

I have problem to claim rewards from event and atlas. I have a ticket (1890515) opened from sunday and no one answer me or fix it.
Please do the necessary. Its very urgent.

I’m assuming that you’re having sync errors after claiming your prizes and then when you go back into the event you see your prizes are unclaimed. If this is the case I would recommend claiming 3-5 prizes at once and then either closing out of the game or changing your avatar to force the game to sync. Then go back into the game and claim the next 3-5 repeating the process until you’ve collected all your prizes. That should fix the issue :slightly_smiling_face: If that’s not the problem, could you elaborate on what is so we can have a better idea on how to assist you?

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