Problem with collecting sigil

Hey I not sure who to talk to. I had an issue just before end of event in which I collected the 3 million prize in fortification then got a sync issue which the reset my progress to before the prize. I spoke to support and they say they can’t replace the missing sigil. Who can assist with this.

PM @Arelyna with the ticket number, and ask her to look into it.

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Ok cheers mate

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