Welcome to the forums! If you’re having any issues, please start by opening a ticket with support.
Here’s how to do that:
How to file a ticket in game with support
Filing a ticket with support using a web browser
You can also contact support from your browser using the following URL:
You will also need to obtain a password in order to be able to log into the site. You can do that by clicking on the “Sign In” link and then select the “Get a password” option.
Please have your Support ID (in game settings > About tab > right at the top) at hand.
You can also access this information if you go to your phone settings, scroll down to the WD app > support ID.
If you’re unable to find your support ID, just use 0000 instead.
If you have tried the above two methods and you still haven’t been successful in submitting a ticket, you can email support here: email@example.com
Have a great day!