Problems with base level and can’ t invite a teammates to follow

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What sort of problems are you having?

Edit: Also, welcome to the forums!


If you’re having game problems, try rebooting your device.
Also welcome to forums! :hugs:
BTW the thread isn’t filled out…not sure if you meant to leave it empty.

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Welcome to the forums! If you’re having any issues, please start by opening a ticket with support.

Here’s how to do that:

How to file a ticket in game with support

Following steps

on Android

on iOS


Filing a ticket with support using a web browser

You can also contact support from your browser using the following URL:

You will also need to obtain a password in order to be able to log into the site. You can do that by clicking on the “Sign In” link and then select the “Get a password” option.

Please have your Support ID (in game settings > About tab > right at the top) at hand.

You can also access this information if you go to your phone settings, scroll down to the WD app > support ID.

If you’re unable to find your support ID, just use 0000 instead.

Last Resort

If you have tried the above two methods and you still haven’t been successful in submitting a ticket, you can email support here:

Have a great day!