Can you please do something with the quality of your frontoffice. The quality is so bad that I have the feeling that they are troling me.
It’s like 90% of your support isn’t capable to read a question and because of that give answers that have nothing to do with the question, or is already asked and answered before (multiple times).
Maybe its an idea to stop paying the employees (or players) for every conversation closed and remove the template answers. Or make a rule that if someone starts a conversation for the second or third time that te question is routed to more experienced employees.
If you like I can ad screens of the conversation I have since Thursday and ongoing… And all this time I can’t play!
With kind regards,