Rubies disappearing


#1

Lost around 2000rubies today? Just vanished. Anyone had the same problem?


#2

contact support with the information:

  1. amount of rubies lost
  2. current rubies
  3. time you noticed it and include the time zone.

#3

Any chance you sped up some buildings / research etc by accident using them?

There is no confirm button


#4

Nope, used no speedups, and i have quite few stored for buliding event. The event was playing up all the time with results not appearing and energy going to 0 after each attack. I had energy chests available so could not pay rubies for energy either


#5

Wth! Now we’re supposed to keep track of our rubies tokens speedups shards embers pearls and God knows what not bc there were bugs in the update? :flushed: that’s just unfair and too much supervision/monitoring for the game to be enjoyable


#6

Pg is usually quite sharp at tracing these things, like Kenshiki said. Its almost universally a player side problem. They have the tools to track it and will usually be able to show you exactly where they went


#7

Thank you :blush:


#8