So since yesterday my game is no longer giving me bronze chests. It gives me ten rubies instead of dropping bronze chests. I had a teammate fly with me on an atlas run, and he got two bronze chests, I got 20 rubies. I contacted support, and they were uh, well, supportive I guess? They did check my activity and found that I indeed was owed 10 bronze chests, and they credited me with them. So kudos on the improved support. This is a vast improvement over past experiences where it took five conversations to come up with some generic apology stating that the issue would be fixed, but no compensation was ever rendered, or we’d get some generic one size fits all apology gift that typically didn’t come close to adequate compensation.
However, despite the improved customer service, I’m still getting rubies, not bronze chests. Does anyone have any idea what is causing this? I’m not hearing about anyone else having this issue.