Considering the issues we have been having with attacks and joins the past couple of days, we felt it would be appropriate to have a more comprehensive explanation and timeline of the issue.
(NOTE: All times are in PST as that’s what our office time is)
6/25/18 ~12:30pm – PX team becomes aware of the issue and alerts the rest of the Dragons team. The team begins investigating. We determine that there is around a 10% fail rate for attack joins.
6/25/18 ~ 3:00pm – We determine that this issue appears to be from one of our service providers.
6/25/18 ~ 5:00pm – We receive confirmation of the issue from our service provider.
6/25/18 ~ 5:22pm – First forum update from PG confirming the issue. https://forums.wardragons.com/t/lc-defends-and-joins-down/54394/73
6/25/18 ~ 9:00pm – In-game message goes out to players explaining that we are going to negate war-loss ranking changes due to the issue.
6/26/18 ~ 11:00am – Our service provider notifies us they have found the source of the issue and that they have implemented a fix.
6/26/18 ~ 2:00pm – Due to continued reports of the issue we reach out to players via the forum to do more investigation. LC, Defends, and Joins Down?
6/27/18 ~ 1:51pm – We notify users in the forums that these issues have been resolved and asked them to confirm if issues persist. https://forums.wardragons.com/t/lc-defends-and-joins-down/54394/465?u=dragonpunch
6/27/18 ~ 3:30pm – This forum post.
6/29/18 – Just to recap, after this week’s issues with battles, wars and league chat, we will be nullifying war losses this entire week, starting on June 25th and ending July 2nd. This means that we will adjust all wars and zero out the rating increase so that all wars will have no effect on next week’s placements. As of right now, it may seem like your ranking is falling, but we will rectify that right as placements happen. The only thing that will determine your team’s ranking for next week’s league update is your team’s performance in this event.
As for the apology gift, we will be sending this out to everyone on Monday. We will be conducting some additional testing since we’ll be compensating everyone items as a gifted chest and 2 free days of elite account. We apologize again for the inconvenience this has caused, and we appreciate everyone’s patience.
We will continue to update this thread as more information becomes available.