Hello, my account was banned several months ago and I dont know why. I had contacted support and was told I was accused of cheating, but they would not explain in what way. I was an active member of my guild and had held an elite account for over a year, to the best of my knowledge I hadn’t used any cheats or glitches ( I feel this takes the fun out of a game). There were no warnings issued just one day I got a popup saying I was permanently banned. I have tried to log on several times since to see if the error had been fixed but no luck. It still bothers me that i don’t know what happened and I do miss the game as it was one of the only games I enjoyed playing. Does anyone have an idea of how i can resolve this?
That is the response I got from customer service, they simply said I was banned for cheating with no further explanation and no chance to defend or protect my account.
Could my account possibly been hacked?
Was I falsely accused by another player who was angry with me for beating them?
Was there some sort of glitch i didn’t notice (something outside of my control)?
I shouldn’t have to buy a new phone and create a new email to start a new account, especially when I don’t know what i did wrong in the first place.