Support requests and their generic cut and paste responses

Could we please get more support people who take the time to read our tickets instead of just sending a generic cut and paste response that has nothing to do with our problem or question?!

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You do realize that the automated system uses keywords to send automatic responses in high volume times, such as mass outages, right?

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The funny thing is that is the 2nd reply I got. The 1st reply actually addressed the issue correctly.

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That’s pretty funny!

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Yeah first responses from Maria was great. Second response from Mal not so much. Maria is back talking to me now lol she’s great. Mal needs a new job cause she/he is lazy :joy:

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Hey, don’t ever suggest firing PX agents, thanks. That message was sent out to all tickets that were created after the incident started which had not received a mass reply. This is because we received thousands and thousands of tickets about the issue, and trying to sort them all manually would cause ticket turnaround times to become weeks.

Your comment is super inappropriate.

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